RESEARCH
AI Chatbot Acceptance Among Users with Disabilities
A quantitative study of how visually and intellectually disabled users in Surabaya accept and adopt AI chatbots like ChatGPT and Gemini, using a modified TAM model and SEM-PLS.
ROLE
Second Author
TYPE
PKM-AI Research
PERIOD
Nov 2025 – Mar 2026
Universitas Ciputra. 5 authors + supervising lecturer. Unpublished, available on request.
My contribution
As second author, I authored the results and discussion for the intellectual-disability group and contributed to data collection. The team designed an accessibility-aware (WCAG) survey, gathered responses online and through field visits, and ran SEM-PLS analysis with a multi-group comparison between the two disability groups.
Findings
Accessibility and perceived usefulness most strongly drive intention to use AI, producing concrete recommendations for more inclusive, adaptive chatbot design.
What I learned
Quantitative research methodology, SEM-PLS analysis, designing for accessibility, and academic writing within a larger team.
Methods
TAM
SEM-PLS
Multi-group comparison
WCAG-aware survey
Field data collection
devpionlion 